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Title: | Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars |
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Author: | O'Loughlin, Christina; Coenders, Germà |
Other authors: | Universitat de Girona. Departament d'Economia |
Abstract: | |
Publication date: | 2009-04-01 |
Subject(s): | -Estadística matemàtica |
Rights: | Aquest document està subjecte a una llicència Creative Commons: Reconeixement – No comercial – Sense obra derivada (by-nc-nd)
http://creativecommons.org/licenses/by-nc-nd/3.0/deed.ca |
Document type: | Working Paper |
Published by: | Universitat de Girona. Departament d'Economia |
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