The introduction of robots in health and wellbeing services could mean a great improvement in patients’ life, but also implies a huge change in hospital’s organization. This work introduces a empirical study that investigates the factors influencing the process of adoption of robots in hospitals. Interviews have been completed in a health organization leading this change. Learned lessons lead to define a balance of facilitators and barriers that should help to apply the innovation. This process has been completed from Kotter’s leading change approach, since it would be the roadmap for the whole procedure.