|
Abstract:
|
El
Museu
del
Ferrocarril
de
Catalunya
has
one
of
the
most
renowned
and
largest
train
collections
in
Europe,
more
than
fifty-‐two
trains
on
display,
including
28
locomotives,
the
biggest
collection
on
the
continent.
It
allows
visitors
to
experience
what
travelling
was
like
from
the
second
half
of
the
19th
through
to
the
20th
century.
The
museum
is
located
next
to
the
train
station
of
Vilanova
i
la
Geltrú,
a
former
station
depot,
where
railway
workers
lived
and
work.
It
has
a
vast
collection
of
trains
documenting
160
years
of
railway
history.
In
order
to
improve
visitor
experience,
the
museum
wants
to
offer
new
initiatives
and
services
that
would
make
the
visit
to
the
Museum
a
more
interactive
and
educational
resource.
The
aim
of
this
project
was
to
improve
the
experience,
through
the
application
of
user
centred
design
and
embracing
contemporary
technology.
In
order
to
develop
the
project,
various
research
methods
were
used,
including
questionnaires,
focus
groups,
expert
reviews,
and
creative
sessions.
Based
on
the
outcomes
of
this
research
new
interactive
technologies
were
investigated
to
decide
on
the
most
suitable
solutions
for
visitor
experience
enhancement.
The
research
lead
to
two
separated
results
and
advises
for
the
museum.
The
first
one
is
an
advice
based
on
improved
signage
and
way
finding
inside
the
museum
changing
signs
with
info
graphics
and
including
routing
elements.
The
second
one
is
a
mobile
application,
which
conveys,
to
a
better
experience
for
the
visitors
in
the
museum.
The
mobile
application
is
replacing
the
audio
device
and
the
map
the
visitors
have
to
carry
with
them
during
an
audio
tour
and
adds
interaction
to
the
museum,
a
photo
application
to
share
in
social
media,
different
tour
recommendations
and
information
addressed
to
both
common
visitors
and
train
enthusiasts.
These
two
end
products
provided
answers
to
the
main
questions
of
the
research,
namely:
-‐
How
can
the
user
experience
and
interaction
of
the
museum
visitors
be
improved?
-‐
What
is
the
current
experience
of
the
visitors
and
what
are
they
missing? |
