The paper presents an approach for building a Mail Server Quality Model, based on the ISO/IEC software quality standard. We start by defining the mail system domain to be used as general framework and the relevant technologies involved. Then a general overview of the ISO/IEC standard is given. The basic steps, the relevant considerations and criteria used to select the appropriated subcharacteristics and quality attributes are also presented. The selected attributes are categorized under the six ISO/IEC quality characteristics conforming the model. Finally some case studies requirements and two commercial mail server tools are used to evaluate the model.