Abstract:
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During the last years some researchers have studied the critical success factors (CSFs) in ERP implementations.
However, until now, no one has studied how these CSFs should be put in practice to help organizations achieve success
in ERP implementations. This technical research report attempts to define the usage of Goals/Questions/Metrics (GQM)
approach in the definition of a measurement system for ERP implementation projects. GQM approach is a mechanism for
defining and interpreting operational, measurable goals. Lately, because of its intuitive nature the approach has
gained widespread appeal. We present a metrics overview and a description of GQM approach. Then we provide an example
of GQM application for monitoring sustained management support in ERP implementations. Sustained management support
is the most cited critical success factor in ERP implementation projects. |