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Title:
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FAME: supporting continuous requirements elicitation by combining user feedback and monitoring
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Author:
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Oriol Hilari, Marc; Stade, Melanie; Fotrousi, Farnaz; Nadal Francesch, Sergi; Varga, Jovan; Seyff, Norbert; Abelló Gamazo, Alberto; Franch Gutiérrez, Javier; Marco Gómez, Jordi; Schmidt, Oleg
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Other authors:
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Universitat Politècnica de Catalunya. Departament d'Enginyeria de Serveis i Sistemes d'Informació; Universitat Politècnica de Catalunya. Doctorat Erasmus Mundus en Tecnologies de la Informació per a la Intel·ligència Empresarial; Universitat Politècnica de Catalunya. Departament de Ciències de la Computació; Universitat Politècnica de Catalunya. inSSIDE - integrated Software, Service, Information and Data Engineering |
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Abstract:
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© 2018 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes,creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
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Abstract:
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Context: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation. |
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Abstract:
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Peer Reviewed |
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Subject(s):
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-Àrees temàtiques de la UPC::Informàtica::Enginyeria del software
-Requirements engineering
-Human computer interaction
-Customer relations -- Data processing
-Data collection
-Feedback acquisition
-Feedback gathering
-Requirements elicitation
-Software evolution
-Usage monitoring
-Data collection
-User feedback
-User involvement
-Monitoring
-Enginyeria de requisits
-Interacció persona-ordinador
-Relacions amb els clients -- Informàtica |
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Rights:
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Document type:
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Article - Submitted version
Conference Object |
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Published by:
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Institute of Electrical and Electronics Engineers (IEEE)
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