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Títol:	The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Autor/a:	Casadesús, Martí; Marimon Viadiu, Frederic; Alonso-Almeida, María del Mar
Notes:	This is an original manuscript / preprint of an article published by Taylor & Francis in Service Industries Journal on 28/09/2010, available online: http://www.tandfonline.com/doi/abs/10.1080/02642060802712822 Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific standards have been developed over the last few years for quality management in different tourist sub-sectors, such as hotels, rural accommodation, restaurants, spas and travel agencies, up to a total of seventeen standards. The current article, of an exploratory nature, sets out to analyse the diffusion of the aforementioned standards, using well-contrasted models in the specialized literature, with a double objective: on the one hand, to forecast the diffusion of the mentioned standards, and, on the other, to present this experience to the rest of the professional, scientific community, interested in improving quality in the tourist sector.
Matèries:	-ISO 9001 -Control de calidad -Control de qualitat -Quality control -Quality control--Standards -Normalització -Normalización -Turisme -Tourism -Turismo -33
Drets:	http://creativecommons.org/licenses/by-nc-nd/4.0/ Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Tipus de document:	Article Article - Versió acceptada
Publicat per:	Taylor & Francis
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