dc.contributor.author
Heras, Iñaki
dc.contributor.author
Marimon, Frederic
dc.contributor.author
Casadesus, Marti
dc.date.accessioned
2025-05-20T00:02:37Z
dc.date.available
2025-05-20T00:02:37Z
dc.identifier.citation
Heras, Iñaki; Marimon Viadiu, Frederic; Casadesús, Martí. «An empirical study of the relationships within the categories of the EFQM model». Total Quality Management and Business Excellence, 2012, vol. 23, núm. 5-6, p. 523-540. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/14783363.2012.669541>. Fecha de acceso: 02 jul. 2019. https://doi.org/10.1080/14783363.2012.669541
dc.identifier.issn
1478-3363
dc.identifier.uri
http://hdl.handle.net/20.500.12328/1111
dc.description
This article has been written as part of a research project entitled ‘‘Mejora de la satisfacción de los clientes en las empresas españolas mediante modelos de gestión de la calidad total’’ (ECO2009-12754-C02-02) financed by the Ministry of Science and Innovation of Spain.
dc.description.abstract
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density of EFQM awards (the Basque Autonomous Community, in Spain). The main finding of the article is that the relationships within the categories of the EFQM are robust, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity.
dc.publisher
Taylor & Francis
dc.relation.ispartof
Total Quality Management and Business Excellence
dc.relation.ispartofseries
23;5-6
dc.rights
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights
Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject
Qualitat total
dc.subject
Total quality management
dc.title
An empirical study of the relationships within the categories of the EFQM model
dc.type
info:eu-repo/semantics/article
dc.description.version
info:eu-repo/semantics/acceptedVersion
dc.embargo.terms
18 mesos
dc.relation.projectID
repo/grantAgreement/MICINN/ECO2009-12754-C02-02
dc.identifier.doi
https://doi.org/10.1080/14783363.2012.669541
