dc.contributor
Universitat Rovira i Virgili. Departament d'Economia
dc.contributor
Universitat Rovira i Virgili. Centre de Recerca en Economia Industrial i Economia Pública
dc.contributor.author
Díaz Serrano, Lluís
dc.date.accessioned
2012-05-21T14:59:27Z
dc.date.accessioned
2024-12-10T13:30:30Z
dc.date.available
2012-05-21T14:59:27Z
dc.date.available
2024-12-10T13:30:30Z
dc.identifier.uri
http://hdl.handle.net/2072/196109
dc.description.abstract
In this paper we present an empirical methodology that allows the tourist’s
satisfaction gap between two destinations to be decomposed into two components.
One explains the role of differences in observed characteristics of the tourists and
the stay (endowments). The other captures the share of the gap due to differences
in the utility that tourists derive from those characteristics (cognitive). To illustrate
the use of this method, we employ data coming from a sample of tourists visiting
two touristic enclaves in Tarragona (Spain). Our results indicate that the cognitive
component explains most of the satisfaction gap.
Keywords: Satisfaction, expectations, cognition, touristic destination
eng
dc.format.extent
37 p.
cat
dc.publisher
Universitat Rovira i Virgili. Departament d'Economia
cat
dc.relation.ispartofseries
Documents de treball del Departament d'Economia;2012-10
dc.rights
info:eu-repo/semantics/openAccess
dc.rights
L'accés als continguts d'aquest document queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.source
RECERCAT (Dipòsit de la Recerca de Catalunya)
dc.subject.other
Turistes
cat
dc.subject.other
Consumidors -- Satisfacció
cat
dc.subject.other
Destinacions turístiques
cat
dc.title
Decomposing the Tourist’s Satisfaction Gap: The Role of Expectations and Cognitions
cat
dc.type
info:eu-repo/semantics/workingPaper
cat
