dc.contributor |
Universitat Politècnica de Catalunya. Departament d'Enginyeria Mecànica |
dc.contributor |
Ferrer Martí, Laia |
dc.contributor.author |
Ros Prat, Inés |
dc.coverage.spatial |
east=153.11551094055176; north=-27.394859931994088; name=Brisbane Airport QLD 4008, Austràlia |
dc.date |
2017-09-13 |
dc.identifier.citation |
ETSEIB-240.126168 |
dc.identifier.uri |
http://hdl.handle.net/2117/108995 |
dc.language.iso |
eng |
dc.publisher |
Universitat Politècnica de Catalunya |
dc.rights |
info:eu-repo/semantics/openAccess |
dc.rights |
http://creativecommons.org/licenses/by-nc-nd/3.0/es/ |
dc.subject |
Àrees temàtiques de la UPC::Economia i organització d'empreses |
dc.subject |
Airports -- Management |
dc.subject |
Industrial productivity |
dc.subject |
Aeroports -- Direcció i administració |
dc.subject |
Productivitat industrial |
dc.title |
Improving check-in processing at Brisbane airport |
dc.type |
info:eu-repo/semantics/masterThesis |
dc.description.abstract |
It is concerned that current designs in airport terminals need to be adaptable in terms of time
and cost increasing their capacity to be able to meet demand.
The terminal functionality is limited for some issues in the system’s performance as queues
or delays, affecting the quality perceived by the passengers about the provided service.
According to current research, the check-in area is considered the bottleneck in the facilities
of the terminal. Consequently, the system needs to be reconfigured to improve its operation.
Passengers can chose the traditional manual check-in at the counter or self-service
automatic kiosk and bag drop. In this project, real-time information system will be provided
using passenger throughput information to create flow path simulation for the domestic
terminal in the Brisbane Airport.
By building the simulation model, the system’s structure will be explored and the behaviour
tested under a variety of conditions to play and compare scenarios to optimize the
procedure.
Ultimately, renovations will be made to the facility with the aim to minimize average dwell
time and improve overall customer satisfaction.
The ability to react quickly to the increasing passenger fluctuations with rapid and
inexpensive changes in the check-in configuration would be the major contribution of the
thesis. The strategy presented as a solution for a real world problem supports the adaptation
of check-in facilities to the different dynamic environments in other airports. |