Network and service management is an established research field within the general area of computer networks. A few years ago, an initial taxonomy, organizing a comprehensive list of terms and topics, was established through interviews with experts from both industry and academia. This taxonomy has since been used to better partition standardization efforts, identify classes of managed objects and improve the assignment of reviewers to papers submitted in the field. Because the field of network and service management is rapidly evolving, a biyearly update of the taxonomy was proposed. In this paper, a large-scale questionnaire is presented which was answered by experts in the field, evaluating the relevance of each individual topic for the next five years. Missing topics, which are likely to become relevant over the next few years, are identified as well. Furthermore, an analysis is performed of the records of papers submitted to major conferences in the area. Based on the obtained results, an updated version of the taxonomy is proposed.

Peer Reviewed