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Título:	Handover defects: comparison of construction and post-handover housing defects
Autor/a:	Forcada Matheu, Núria; Macarulla Martí, Marcel; Gangolells Solanellas, Marta; Casals Casanova, Miquel
Otros autores:	Universitat Politècnica de Catalunya. Departament d'Enginyeria de Projectes i de la Construcció; Universitat Politècnica de Catalunya. GRIC - Grup de Recerca i Innovació de la Construcció
Abstract:	This is an Accepted Manuscript of an article published by Taylor & Francis Group in Building research and information on 20/05/2015, available online: http://www.tandfonline.com/doi/abs/10.1080/09613218.2015.1039284
Abstract:	Although inspections occur during construction or at handover, customers do not normally participate. This situation creates a gap between the quality perceived by both contractors and customers. An analysis of 52 552 handover defects in 2179 flats in Spain is presented which identified their nature, the building element and trade where these defects are located. These results are compared with previous studies that analysed defects detected during the construction stage and those that remain after handing over the building to the client. The research reveals that structural defects are resolved during construction due to existing quality standards. However, other aesthetic and functional defects remain and/or arise at handover. Some defects are not resolved until customers complain after they first occupy the dwelling. Many functional defects arise due to the lack of involvement of end users in the early project stages.
Abstract:	Peer Reviewed
Materia(s):	-Àrees temàtiques de la UPC::Edificació::Gestió d'obres -Building--Quality control -Consumer complaints -Customer complaints -Construction defects -Defects -Housing -Quality control -Spain -Construcció -- Control de qualitat -Edificis -- Control de qualitat -Satisfacció del consumidor
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Tipo de documento:	Artículo - Versión presentada Artículo
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