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Título:	Quality management: a compulsory requirement to achieve effectiveness
Autor/a:	Mas Machuca, Marta; Akhmedova, Anna; Marimon Viadiu, Frederic
Notas:	This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 27/11/2018, available online: http://www.tandfonline.com/doi/full/10.1080/14783363.2018.1548275. Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to perceived organisational effectiveness (POE). A review of the literature suggests that alignment between these factors is of paramount importance to increase the overall effectiveness of the organisation and that there might be several paths for the organisation to achieve this goal. Therefore, our research aims to determine which combinations of the following organisational resources and capabilities (QM, KM, Values, and Values Fit) should be included to achieve a better POE. To examine joint effects of several factors, configuration theory logic was adopted. The analysis was relying on complementarity between qualitative and quantitative data. A total of 73 cases were analysed by a qualitative comparative analysis (QCA). This analysis suggested that alignment between QM and KM, on the one hand; and among QM, values, and value fit, on the other hand, is key to improve POE. Our findings indicate that QM is a crucial condition of POE. These results offer interesting and useful implications for both academics and managers.
Materia(s):	-Gestió del coneixement -Knowledge management -Gestión del conocimiento -Control de calidad -Control de qualitat -Quality control -Eficàcia organitzativa -Organizational effectiveness -Eficacia organizacional -33
Derechos:	http://creativecommons.org/licenses/by-nc-nd/4.0/ Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/
Tipo de documento:	Artículo Artículo - Versión aceptada
Editor:	Taylor & Francis
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