Universitat de Lleida
The aim of this research is to confirm whether there is a relationship between the number of reviews and the hotel’s score on Booking.com and TripAdvisor and whether the relationship is different depending on the geographical area. Moreover, the study endeavors to confirm whether the number of reviews influences the score on each website. With the analysis of about 13,899 hotels in 146 cities, our findings suggest that there is some lineal relationship between the amount of reviews and the score on TripAdvisor but not on Booking.com. Moreover, by regions on TripAdvisor hotels from Middle East and Africa and Asia and Pacific have a stronger relationship between reviews and score than those from Europe and America.
This work was partially funded by the Spanish Ministry of the Economy, INDUSTRY and Competitiveness [grant number TIN2015-71799-C2-2-P], [grant number ECO2017-88984-R] and [grant number ENE2015-64117-C5-1-R]. This research article has received a grant for its linguistic revision from the Language Institute of the University of Lleida (2016 call).
Inglés
eWOM; TripAdvisor; Booking.com; Score; Reviews; UGC
Taylor & Francis
info:eu-repo/grantAgreement/MINECO//ENE2015-64117-C5-1-R/ES/IDENTIFICACION DE BARRERAS Y OPORTUNIDADES SOSTENIBLES EN LOS MATERIALES Y APLICACIONES DEL ALMACENAMIENTO DE ENERGIA TERMICA/
info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-R/ES/ANALISIS TURISTICO DE LAS PLATAFORMAS DE ALOJAMIENTO COLABORATIVO EN DESTINOS ESPAÑOLES A TRAVES DE CONTENIDO GENERADO POR LOS USUARIOS Y OTRAS FUENTES EN LINEA/
info:eu-repo/grantAgreement/MINECO//TIN2015-71799-C2-2-P/ES/RAZONAMIENTO, SATISFACCION Y OPTIMIZACION: ARGUMENTACION Y PROBLEMAS/
Versió postprint del document publicat a https://doi.org/10.1080/15256480.2018.1429337
International Journal of Hospitality and Tourism Administration, 2020, vol. 21, núm. 1, p. 1-14
(c) Taylor & Francis, 2018
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