A survey on incident reporting and management systems

Abstract

Incident reporting and management systems are used to gather and process information about day-today occurring incidents such as road accidents, domestic violence, burglaries , harassment, etc. Nowadays, citizens can report such incidents through different means such as calling national emergency lines via telephones or mobile phones, or sending reports via Internet through web-browsers, or smartphones-based applications. A quick and appropriate response to the incidents can reduce both societal costs and fatality rates. Many smartphone-based applications and web-platforms exist that allow a person to send an image, a video, or map-based incident related reports to alert the concerned authority. A few reporting platforms and systems are also available to report the incidents anonymously to the relevant authorities to protect the eyewitnesses or victims. Our main contribution is the literature review of the incident reporting and management systems (based on smartphones and web-based) in terms of functionality, implementation details, technology, performance, security, and anonymity.