Universitat Autònoma de Barcelona
As airports evolve gradually from just service providers to competitive business entities,airport authorities are under pressure to adopt innovative management practices in order to become more efficient and competitive. Performance measurement of airport operation is an innovative practice that managers are adopting in the pursuit of efficiency and competitive advantage because it provides data that can be used to make strategic decisions, to correct dysfunctions and improve activity. It is under this context that the present study arises, with the main objective of benchmarking Sao Tome International Airport's current operational performance; and secondly, of proposing measures to improve its economic and productive performance, based on more efficient procedures and a new marketing approach.
English
Aeroports Direcció i administració; Sao Tome International Airport
Escola d'Enginyeria. Projectes i treballs de final de carrera. Gestió Aeronàutica ;
open access
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