Increasing media richness in Online Dispute Resolution and the need for personal data protection

Abstract

This contribution introduces a new approach to online dispute resolution (ODR) and provides a portrayal of the performativity that Ambient Intelligence systems seem to convey to ODR: substantial enrichness and levels of support to the decision-making process with the provision of meaningful context information. We will portray the main issues and concerns addressed to Ambient Intelligence and we conceptualize them in the prism of online mediation. We will detail an analytical approach towards deconstructing the AmI scenario envisioned in online mediation context. We will frame privacy and data protection in the prospect of the emerging challenges raised by the development of information and communication technologies and through the filter of the ODR Regulation.