Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars 

    O'Loughlin, Christina; Coenders, Germà (2002-09)

    Customer satisfaction and retention are key issues for organizations in today’s competitive market place. As such, much research and revenue has been invested in developing accurate ways of assessing consumer satisfaction ...

    Does it pay to be socially responsible? Evidence from spanish retail banking sector 

    Callado Muñoz, Francisco J.; Utrero González, Natalia (2006-01)

    This paper presents a theoretical and empirical analysis of strategic competition in retail banking when some of the financial firms are non-profit organisations that invest in social activities. Banking literature about ...

    El perfil de l'usuari dels vols de baix cost de l'aeroport de Girona: període: març-maig-juny 2004 

    Martínez Garcia, Esther; Prats Planagumà, Lluís; Barceló Rado, María Antonia (2004-08)

    L'important augment dels anomenats "vols de baix cost" que s'està experimentant a Espanya i a Catalunya en particular, i concretament a l'aeroport de Girona, va motivar que l'any 2003 realitzéssim, per encàrrec i iniciativa ...

    European employment strategy and spanish labour market policies 

    Ballester González, Ramon (2005-06)

    The paper aim is to analyse the influence of the European Employment Strategy (EES)in the implementation of the Spanish labour market policies. The first part of the paper describes the evolution and content of the EES. ...

    Innovation strategies in the presence of technology markets: evidence from spanish innovative firms 

    Arbussà i Reixach, Anna; Coenders, Germà (2005-07)

    The development of markets for technology has eased the acquisition of technology and reshaped the innovation strategies of firms that we classify as producers of innovations or as imitators. Innovative activities of firms ...

    Moderating effects of management control systems and innovation on performance. Simple methods for correcting the effects of measurement error for interaction effects in small samples 

    Coenders, Germà; Bisbe, Josep; Saris, Willem E.; Batista Foguet, Joan Manuel (2006-06)

    In the accounting literature, interaction or moderating effects are usually assessed by means of OLS regression and summated rating scales are constructed to reduce measurement error bias. Structural equation models and ...

    Nonpoint source pollution, space, time and asymetric information - a deposit refund approach 

    Goetz, Renan-Ulrich; Berga, Dolors (2004-01)

    The incorporation of space allows the establishment of a more precise relationship between a contaminating input, a contaminating byproduct and emissions that reach the final receptor. However, the presence of asymmetric ...

    On exiting after voting 

    Berga, Dolors; Bergantiños Cid, Gustavo; Massó, Jordi; Neme, Alejandro (2003-05)

    We consider the problem of a society whose members must choose from a finite set of alternatives. After knowing the chosen alternative, members may reconsider their membership in the society by either staying or exiting. ...

    Predicting random level and seasonality of hotel prices. A structural equation growth curve approach 

    Coenders, Germà; Espinet i Rius, Josep Maria; Sáez Zafra, Marc (2001-03)

    This article examines the effect on price of different characteristics of holiday hotels in the sun-and-beach segment, under the hedonic function perspective. Monthly prices of the majority of hotels in the Spanish continental ...

    Prices versus exams as strategic instruments for competing universities 

    Rey Canteli, Elena del; Romero, Laura (2004-10)

    In this paper we investigate the optimal choice of prices and/or exams by universities in the presence of credit constraints. We first compare the optimal behavior of a public, welfare maximizing, monopoly and a private, ...

    Regional flows of domestic tourism in Spain = Flujos regionales del turismo doméstico en España 

    Martínez Garcia, Esther (2002-03)

    The paper analyses the regional flows of domestic tourism that took place in Spain in year 2000, contributing to the state of knowledge on tourism required by authorities and private firms when faced with decision making, ...

    Sales restriction, quality selection and the mode of competition 

    Boccard, Nicolas; Wauthy, Xavier (2003)

    A regulator imposing “sales restrictions” on firms competing in oligopolistic markets may enhance quality provision by the firms. Moreover, for most restrictions levels, the impact on quality selection is invariant to the ...

    Social network measures for "nosduocentered" networks, their predictive power on performance 

    Coromina Soler, Lluís; Guia, Jaume; Coenders, Germà (2005-02)

    Our purpose in this article is to define a network structure which is based on two egos instead of the egocentered (one ego) or the complete network (n egos). We describe the characteristics and properties for this kind ...

    Technological convergence: a strategic perspective 

    Borés, Cristina; Saurina, Carme; Torres Bargalló, Ricard (2001-06)

    The information and communication technologies (ICT) sectors are in a process of technological convergence. Determinant factors in this process are the liberalisation of the telecommunications markets and technological ...

    The efficiency of direct payments versus tax reductions under uncertainty 

    Goetz, Renan-Ulrich; Keusch, Alois; Ribas Tur, Joan (2003-06)

    This paper analyzes the optimal behavior of farmers in the presence of direct payments and uncertainty. In an empirical analysis for Switzerland, it confirms previously obtained theoretical results and determines the ...

    Time-series regression models to study the short-term effects of environmental factors on health 

    Tobías, Aurelio; Sáez Zafra, Marc (2004-03)

    Time series regression models are especially suitable in epidemiology for evaluating short-term effects of time-varying exposures on health. The problem is that potential for confounding in time series regression is very ...