dc.contributor.author
Osborne, Stephen P., 1953-
dc.contributor.author
Radnor, Zoe
dc.contributor.author
Kinder, Tony
dc.contributor.author
Vidal Martínez, Isabel, 1954-
dc.date.issued
2018-10-01T09:29:34Z
dc.date.issued
2018-10-01T09:29:34Z
dc.date.issued
2018-10-01T09:29:35Z
dc.identifier
https://hdl.handle.net/2445/124949
dc.description.abstract
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone
dc.format
application/pdf
dc.relation
Versió postprint del document publicat a: https://doi.org/10.1111/1467-8551.12094
dc.relation
British Journal of Management, 2015, vol. 26, num. 3, p. 424-438
dc.relation
https://doi.org/10.1111/1467-8551.12094
dc.rights
(c) British Academy of Management, 2015
dc.rights
info:eu-repo/semantics/openAccess
dc.source
Articles publicats en revistes (Economia)
dc.subject
Control de gestió
dc.subject
Serveis públics
dc.subject
Desenvolupament sostenible
dc.subject
Management audit
dc.subject
Public utilities
dc.subject
Sustainable development
dc.title
The Service Framework: a public-service-dominant approach to sustainable public services
dc.type
info:eu-repo/semantics/article
dc.type
info:eu-repo/semantics/acceptedVersion
