Cultural communication idiosyncrasies in human-computer interaction

Abstract

Comunicació presentada a: 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue; celebrada del 13 al 15 de setembre de 2016 a Los Angeles, USA

In this work, we investigate whether the cultural idiosyncrasies found in human human interaction may be transferred to human-computer interaction. With the aim of designing a culture-sensitive dialogue system, we designed a user study creating a dialogue in a domain that has the potential capacity to reveal cultural differences. The dialogue contains different options for the system output according to cultural differences. We conducted a survey among Germans and Japanese to investigate whether the supposed differences may be applied in human-computer interaction. Our results show that there are indeed differences, but not all results are consistent with the cultural models.

This work is part of a project that has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 645012. This research and development work was also supported by the MIC/SCOPE #152307004.